Refund policy
Asghar Interior (Wood Craft & Decorator's) Last updated: Jul 07, 2026
At Asghar Interior, every piece of furniture is handcrafted to order based on your specific design and requirements. Because of this custom-made nature, our Return and Refund Policy works differently from standard retail policies. Please read the details below.
1. No Returns on Custom Orders
Since each item is made specifically for you, we do not accept returns for reasons such as change of mind, incorrect size selection by the customer, or personal preference after delivery. All sales are final once an order is confirmed and advance payment is received.
2. No Refunds After Order Confirmation
Once an order is confirmed and the advance payment has been received, no refunds will be issued under any circumstances, including order cancellation requests made after confirmation. Your advance payment secures your production slot and the materials purchased specifically for your order.
We encourage customers to confirm all design details, dimensions, and specifications carefully before finalizing an order and making the advance payment.
3. Damaged or Defective Items — Repair, Not Return
If your furniture arrives damaged or with a manufacturing defect:
- You must report the issue within 24 hours of delivery by contacting us via phone, WhatsApp, or email.
- We do not offer a return or refund in this case. Instead, our team will visit your location to inspect and repair the item at no additional cost to you.
- Damage reported after the 24-hour window, or damage caused by misuse, improper handling, or normal wear and tear after delivery, will not be covered under this policy.
4. Wrong Item Delivered
If you receive an item that is different from what you actually ordered (a genuine fulfillment error on our part — not a design variation from natural wood grain or finish), please contact us within 24 hours of delivery. In this case, we will arrange a full replacement by remaking your correct order at no additional cost to you.
5. Natural Material Variations Are Not Defects
As our furniture is handcrafted from natural wood, minor variations in grain pattern, wood tone, or finish compared to reference images are normal characteristics of handmade wood furniture and are not considered damage, defects, or grounds for return, repair, or replacement.
6. How to Report an Issue
To report a damaged/defective item or a wrong item delivered, please contact us within 24 hours of delivery:
Asghar Interior Phone: 0309-6448901 WhatsApp: 0309-6448901 / 0371-1711225 Email: asgharinterior@gmail.com
Please include your order details and, where possible, photos or a short video of the issue — this helps our team assess and resolve it faster.
7. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
8. Contact Us
Asghar Interior Address: HCMM+2FP, Wara Sittar, Lahore Phone: 0309-6448901 WhatsApp: 0309-6448901 / 0371-1711225 Email: asgharinterior@gmail.com Website: www.asgharinterior.com